Support
Linfox FAS provides its customers with its expertise in free software. We also make sure our own products are maintained and updated.
1. Support of free softwares for proprietary OS
We provide support services on our CD-Roms for ... distribution.
Support is provided for the following OS :
- Solaris 2.5, 2.5.1, 2.6, 7, 8, 9
- Irix 6.5
- HP-UX 11.
Listed below are the different services contracts we can provide :
- Bronze : cdrom + 4 hours of phone support or 8 e-mails.
- Copper : cdrom + installation in your premises of the distribution + 4 hours of phone support or 8 e-mails.
- Silver : cdrom + installation in your premises of the distribution + 4 hours of phone support + presentation of our free software distribution in your premises + update 6 month later of the distribution.
- Gold - mono-os service : cdrom + installation in your premises + fine integration to your computing environment + presentation + update 6 month later of the distribution in your premises + unlimited phone and e-mail assistance.
- Platinum - multi-os service: cdroms + installation in your premises + fine integration to your computing environment + presentation + update 6 month later of the distribution in your premises + illimited phone and e-mail assistance.
| Bronze | Copper | Silver | Gold | Platinium | |
| Installation by our care | no | yes | yes | yes | yes |
| Update 6 month later by our care | no | no | yes | yes | yes |
| Phone support | 4h or 8 e-mails | 4h or 8 em-ails | 4h or 8 e-mails | illimited | illimited |
| Presentation of free softwares in your premise | no | no | yes | yes | yes (eventually many) |
| Amount of supported OS | 1 | 1 | 1 | 1 | some |
You can consult us here for more information by clicking here .
Renault, MBDA, THOMSON Multimédia, TDF, Mitsubishi, ... already rely on us. You can join them and benefit in a professional manner of the advantages of free softwares.
2. Support at your choice
Support can include :
- preparation of technical specification books,
- study of the architecture, selection of adapted softwares and hardware,
- installation and configuration,
- updates,
- support at your choice,
- maintenance on your premise or remotely throught a secured link.
3. After-sales support of packaged products
It can be ponctual or contractuel and permanent. Il can include :
- maintenance,
- security updates,
- remote repair and other services,
- intervention on your premise guaranteed delays and variable time slots,
- installation and loan of preconfigured replacement hardware,
- total financing.
